Shipping Policy
Last Updated: October 2026
At ACE Medical Supplies, we are committed to providing reliable and efficient delivery services to customers across Australia.
1. Shipping Coverage
We provide Australia-wide delivery.
Delivery availability and timeframes may vary depending on the destination, product availability, courier services, and other circumstances outside our reasonable control.
2. Delivery Timeframes
For products that are in stock, orders are generally delivered within 1–3 business days.
Please note that delivery times are estimates only and may vary depending on the delivery location, courier operations, public holidays, weather conditions, and other unforeseen circumstances.
Backordered, special-order, or temporarily unavailable products may require additional processing and delivery time.
3. Shipping Fees
Our standard shipping rates are as follows:
- Orders under $350: $35 shipping fee
- Orders of $350 or more: Free shipping
Additional freight charges may apply to certain large, heavy, bulky, fragile, or specialised products. Where additional charges apply, we will advise you before processing the order where appropriate.
4. Order Processing
Orders are processed during normal business days. Orders placed on weekends or public holidays will generally be processed on the next business day.
If an item is unavailable or on backorder, we may contact you with an estimated availability or delivery date and, where appropriate, offer a suitable alternative.
5. Delivery Delays
While we make every reasonable effort to ensure orders are delivered within the estimated timeframe, delays may occasionally occur due to courier delays, supplier availability, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Subject to your rights under applicable Australian law, ACE Medical Supplies is not responsible for delays caused by third-party courier providers or circumstances beyond our reasonable control.
6. Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that the recipient name, delivery address, contact number, and other relevant details are correct. Additional charges resulting from incorrect or incomplete delivery information may be passed on to the customer where applicable.
7. Large or Special Items
Certain large, heavy, bulky, fragile, or specialised medical products may require special freight arrangements and may not qualify for our standard shipping rates or free shipping.
Where additional freight, handling, installation, or other charges apply, we will advise you where appropriate.
8. Receiving Your Order
Please inspect your order as soon as reasonably possible after delivery.
If your order is damaged, incomplete, or incorrect, please contact ACE Medical Supplies as soon as possible and provide your order or invoice details, together with relevant photographs where available.
9. Contact Us
If you have any questions regarding shipping, delivery times, freight charges, or the status of your order, please contact us.
ACE Medical Supplies Pty Ltd
Australia